Shipping policy

We ship with DHL express to all destinations

Shipment confirmation and Order Tracking:
You could request Shipping confirmation and Tracking information from us or the shipment carriers. 

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Customs, duties, and taxes:
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Contact us at for any further details.

General Information
The goods will be delivered to the address that was stated when the order was placed. If the recipient’s address is stated incorrectly, the customer shall bear the additional costs incurred. The same applies if the goods cannot be delivered. The preparation and shipping costs shall be borne by VICTORIA GRACE FASHION for deliveries to the specified countries. The goods will be sent through a delivery firm selected by VICTORIA GRACE FASHION, directly to the address specified by the customer. VICTORIA GRACE FASHION is entitled to perform partial deliveries.

DHL can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that VICTORIA GRACE FASHION can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe